of your residents already visit your website to find answers to their questions.
The Intelligent Municipal Assistant
The intelligent municipal assistant serving your residents.
AMI is the Intelligent Municipal Assistant by Activis, designed for municipalities and public organizations across Canada. It answers residents’ questions using your web pages and documents, with links to official sources.
Enter your city’s name and website to see it in action.
The challenge
Your residents already look for answers on your website. They want them faster.
Source: Léger Municipal Indicator
are dissatisfied with how quickly they receive answers when they ask questions.
rank faster answers among their priorities for improving municipal communications.
AMI in action
An accessible answer on every channel.
Available 24/7, AMI answers residents through web chat, SMS, Facebook Messenger, phone, or directly in your website search. Everyone can choose the way they prefer to communicate.
AMIAsk me a question…
On your website
The AMI widget integrates with your website and guides residents to the right information, with sources included.
What your residents ask
Everyday questions, answered without waiting on the phone.
- When is garbage pickup?
- Can I water my lawn today?
- My neighbour is making noise.
- How do I get a dog licence?
- Where can I dispose of yard waste?
- When does the skating rink open?
- Library opening hours.
- How do I apply for an above-ground pool permit?
- How many chickens am I allowed to keep?
- How do I pay my ticket online?
- When do I have to take down my car shelter?
- My recycling bin is broken.
- There is a pothole on Main Street.
- Can I take my old sofa to the eco-centre?
- Day camp registration
What AMI does
Clear, complete and instant answers.
Dynamic knowledge base
AMI automatically scans your website pages and documents, finds the key information and organizes it: web pages, documents, events, news and bylaws.
Up-to-date answers, minute by minute
Connected to your website, databases and municipal systems: current alerts, facility status, hours and availability, and collection schedules.
Grounded in your official sources
AMI answers using the knowledge base approved by your organization and cites its sources, so every answer can be verified.
A conversation that guides
When helpful, AMI offers clickable options to help residents clarify what they need without having to type everything.
Available around the clock, on every channel
Web chat, SMS, Facebook Messenger or phone: every resident can choose the communication method that works for them.
Dashboard
Add or remove pages and PDFs, review conversation history and analytics, sources used and feedback, and train your AMI.
Security and sovereignty
Your data stays protected, and in Canada.
Every interaction passes through three layers of protection.
AMI relies on Microsoft Azure security technologies to detect risky content, protect personal information and block manipulation attempts before they can influence a response.
Content safety
Azure AI Content Safety analyzes questions and answers.
Personal information protected
Azure AI PII identifies and masks sensitive data shared by mistake.
Manipulation attempts blocked
Microsoft Prompt Shields protects your AMI from malicious instructions.
An entirely Canadian processing chain.
AMI is hosted in Canada, as are the artificial intelligence models that process requests. Your municipal content and interactions with residents remain within Canadian infrastructure.
- Platform hosted in Canada
- AI models hosted in Canada
- Data remains under the municipality’s control
- Solution 100% developed and controlled by Activis
Personalization
Make AMI your own.
AMI reflects your municipality’s visual identity, so residents recognize it as your service.
Case study · Saint-Lin–Laurentides
Results measured in the field.
More than 100 public organizations across Canada use AMI.
resident satisfaction after 12 months of operation. The cross-industry average is 74%.
Average source: Tidioof the time, residents confirm that AMI’s answers address their question. The cross-industry average is 68.9%.
Average source: DriftNearly one quarter of visitors to the City’s website use an AI tool (AMI or AI search) during their visit.
fewer resident inquiries submitted to the City through its website since December 2023.
AMI project overview in Saint-Lin–Laurentides: 83% satisfaction and 78.4% relevance (Activis).
Implementation
Just 2 hours a week for 4 weeks.
About 8 hours in total to help implement AMI. We take care of the rest.
Kick-off
Reference questions and usage policies.
Validation
Review of reference answers.
Open testing
Your team puts AMI to the test with its own questions.
Final testing
Final validations before launch.
97%
A rigorous validation process. We test the solution until it reaches 97% accuracy. Then you validate it through a fully supported acceptance-testing process, with no Excel files to manage.
Learn more
Frequently asked questions about AMI
AMI is the intelligent municipal assistant designed by Activis for municipalities and public organizations across Canada. It helps residents find answers to their questions using their organization’s information.
What is AMI, the Intelligent Municipal Assistant?
AMI is the intelligent municipal assistant designed by Activis for municipalities and public organizations in Quebec and across Canada. It helps residents find answers to their questions using their organization’s information.
Which sources does AMI use to answer residents?
AMI uses the web pages, documents, systems and knowledge base approved by your organization. It identifies the sources used so residents can verify the answers.
On which channels can residents use AMI?
AMI can be deployed on your municipal website, by SMS, on Facebook Messenger and by phone. It can also enhance your site’s search with a sourced AI answer and traditional results, depending on the channels configured.
How can I test AMI for my municipality?
Enter your city’s name and website address in the form on this page, then select “Generate my AMI”. The demonstration prepares an assistant using information from the municipal website.
How much work does setting up AMI require from our team?
The setup process shown takes approximately two hours per week over four weeks, for a total of eight hours. It includes kickoff, answer validation, testing by your team and final checks before launch.
Can AMI be customized to our municipality’s branding?
Yes. AMI’s appearance can be adapted to your municipality’s visual identity, including your colours and logo, so residents recognize your service.